Review follow-up
Review Request Scripts for Contractors
The best time to ask for a review is right after a successful job, while the customer still remembers the service and the outcome. The request should be short, specific, and easy to act on.
When To Ask
- The job is complete.
- The customer said they were happy.
- Any cleanup, callback, or punch-list work is finished.
- You can send a direct review link.
SMS Review Request
Hi [First Name], thank you again for choosing [Company]. If everything looks good, would you be willing to leave us a quick review here? [Review Link] It helps local customers know who they can trust.
Email Review Request
Hi [First Name], thank you for trusting us with [Job Type]. If you were happy with the work, a quick review would mean a lot to our team and help other local customers find us. Here is the link: [Review Link]
What To Track
- Job date
- Customer name
- Review platform
- Request date
- Status: requested, posted, followed up, or skipped